Frequently Asked Questions

We produce Kachi Ghani (cold-pressed) mustard oil — the traditional method of extraction that preserves all natural nutrients, aroma, and pungency. Our oil is mechanically pressed without heat or chemical solvents, ensuring maximum purity and authentic flavor trusted by households and food manufacturers across Pakistan.

Yes. Shaukat Oil Mills mustard oil is 100% pure — no artificial additives, preservatives, synthetic colors, or blending agents. Every batch undergoes laboratory testing to confirm purity and nutritional integrity before it leaves our facility.

Our oil meets standards by PSQCA (Pakistan Standards and Quality Control Authority) and we hold Halal Certification. All certificates are available upon request for B2B and export partners.

Our mustard oil has a shelf life of 12 months from the manufacturing date when stored in a cool, dry place. Once opened, we recommend use within 3–4 months for optimal freshness.

• Consumer: 500ml, 1 Litre, 2 Litre (bottles & pouches)
• Commercial: 5L, 10L, 16L (tin / jerry cans)
• Industrial / Bulk: 200-litre drums for food manufacturers

Custom packaging and private label options available for wholesale and export clients.

Yes. Kachi Ghani mustard oil is used for high-heat cooking, deep frying, pickling (achar), hair care, and skin massage. Its high smoke point and natural antibacterial properties make it ideal for both culinary and therapeutic applications.

Browse our Shop, select your product and pack size, add it to your cart, and proceed to checkout. A confirmation email will be sent immediately after your order is placed successfully.

• Cash on Delivery (COD) — Pay when your order arrives
• Online Bank Transfer — HBL, MCB, UBL, and other major banks
• JazzCash & EasyPaisa — Instant mobile wallet payments
• Credit / Debit Card — Visa, Mastercard via secure gateway

COD is available in major cities including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and surrounding areas. For remote areas, online payment may be required.

Orders can be modified or cancelled within 12 hours of placement, provided they have not been dispatched. Contact us via WhatsApp or phone with your order number. Once shipped, cancellation is no longer possible.

All prices are inclusive of applicable GST/sales tax. There are no hidden charges at checkout other than delivery fees. The total payable amount is clearly shown before you confirm your purchase.

• Major cities (Lahore, Karachi, Islamabad etc.): 2–3 business days
• Other cities and districts: 3–5 business days
• Remote or rural areas: 5–7 business days

Orders are dispatched within 24 hours on business days (Monday–Saturday).

Once dispatched, you will receive an SMS and email notification with your tracking number and courier name. You can also contact our support team with your order ID for an immediate update.

Charges are calculated at checkout based on location and order weight. We offer free delivery above our minimum order threshold (shown on our website). For bulk orders, contact our sales team for a custom quote.

Please do not accept the delivery if visibly damaged. If found after opening, photograph the product immediately and contact us within 48 hours via WhatsApp or email. We will arrange a free replacement or full refund.

Yes. We supply to retailers, wholesalers, distributors, restaurant chains, food processors, and supermarkets across Pakistan with competitive pricing and flexible minimum order quantities.

Submit an inquiry through our Wholesale Portal or contact our corporate sales team. Upon approval, you will receive an official distributor agreement, preferential pricing, and a dedicated account manager.

Yes. We offer private labeling (OEM) including custom bottle design, label printing, and packaging in your preferred format. Contact our corporate team with your requirements for a detailed proposal.

• Retail packaging (500ml–2L): Minimum 1 carton (12–24 units)
• Commercial tins (5L–16L): Minimum 10 units
• Industrial drums: Minimum 1 drum (200L)

Custom MOQs available for large accounts.

Credit facilities are available for approved wholesale and distribution partners. New accounts start on advance payment terms and may qualify for credit after a probationary period.

Yes. We export to the Middle East, United Kingdom, and Europe. Our export-grade products meet quality and labeling requirements of destination countries. We welcome inquiries from importers, distributors, and retailers worldwide.

• Commercial Invoice & Packing List
• Certificate of Origin (CoO)
• Phytosanitary Certificate (where applicable)
• Halal Certification
• Bill of Lading / Airway Bill
• Lab Analysis Report / Quality Certificate

Additional country-specific documentation can be arranged on request.

Export orders are fulfilled as FCL (Full Container Load) or LCL (Less-than-Container Load). The minimum export order is generally 1 metric tonne (MT). Our export team will arrange the most cost-effective shipping for your needs.

Submit via our Corporate Contact Form or email our export department. Include your company name, country, product specs, estimated volume, and packaging preference. We respond within 2–3 business days with a formal quotation.

We accept returns and full refunds when:

• Product received is damaged, leaked, or defective
• Wrong product or size was delivered
• Product is significantly different from its description

Requests must be raised within 48 hours of delivery.

Refunds are processed within 5–7 business days after approval. Online payments are refunded to your original method. COD orders are refunded via bank transfer or mobile wallet (JazzCash / EasyPaisa).

Contact us via WhatsApp, phone, or email within 48 hours of receiving your order. Provide your order number, description of the issue, and clear photographs. Our team will ensure a swift resolution.