Privacy & Terms Policy

Welcome to Shaukat Oil Mills

Welcome to Shaukat Mustard Oil Mills — accessible at shaukatoil.com. We are a family-run mustard oil mill based in Rustam, Mardan, Khyber Pakhtunkhwa, Pakistan, delivering pure, cold-pressed mustard oil directly to homes across Pakistan.

This Privacy Policy and Terms & Conditions document explains how we collect, use, and safeguard your personal information when you visit our website or place an order with us. By accessing our website or placing an order, you agree to the terms outlined on this page.

If you do not agree with any part of this policy, please refrain from using our website or services. We encourage you to read this document carefully and contact us if you have any questions.

Information We Collect

We collect only the information necessary to process your orders, improve our services, and communicate with you effectively. Here is a breakdown of the types of data we may collect:

How We Use Your Information

All data collected is used solely for legitimate business purposes. We will never use your personal information for unauthorized activities, and we will never sell your data to third parties.

Sharing of Information

We only share your data with trusted parties where strictly necessary to deliver our services. In all cases, these third parties are obligated to handle your data responsibly and securely.

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and understand how visitors interact with our site.

Data Security

We take the security of your personal information seriously. Our website and systems employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Your Data Rights

You have full rights over your personal data. We respect and honour these rights in compliance with applicable Pakistani data protection principles. To exercise any of the following rights, simply contact us at Shaukatoilmills@gmail.com.

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  Right to Access — Request a copy of all personal data we hold about you at any time.
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  Right to Rectification — Ask us to correct any inaccurate or incomplete information in our records.
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  Right to Erasure — Request permanent deletion of your personal data (“right to be forgotten”), subject to legal requirements.
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  Right to Object — Object to how we process your data, including for marketing communications.
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  Right to Data Portability — Receive your data in a structured, commonly used format upon request.
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  Withdraw Marketing Consent — Unsubscribe from promotional emails or SMS at any time, with immediate effect.

Children’s Privacy

Our website and services are not directed at, nor intended for, children under the age of 13 years. We do not knowingly collect, store, or process personal data from children.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at Shaukatoilmills@gmail.com and we will take prompt steps to delete such data from our records.

Product Information & Pricing

We strive to ensure that all product descriptions, images, and prices displayed on our website are accurate and up to date. However, errors may occasionally occur.

We reserve the right to correct any pricing errors or product description inaccuracies at any time without prior notice. If an error is discovered after you place an order, we will contact you with the correct details and give you the option to proceed or cancel.

Orders & Payments

All orders placed on shaukatoil.com are subject to product availability and acceptance by our team. Placing an order constitutes an offer to purchase; acceptance occurs once we confirm the order via SMS, WhatsApp, or email.

We reserve the right to cancel or refuse any order at our discretion, including cases of suspected fraud, pricing errors, or product unavailability. Customers will be notified and fully refunded in such cases.

Shipping & Delivery

We dispatch all confirmed orders from our Rustam mill via trusted courier partners including TCS, Leopards Courier, and Pakistan Post. We aim to dispatch within 1–2 business days of order confirmation.

Returns & Refunds

We accept returns within 7 days of delivery for products that are defective, damaged, or incorrectly delivered. Refunds are processed after the returned item has been inspected and approved by our team.

For full details, please refer to our dedicated Refund & Returns Policy page, which outlines eligibility, the returns process, exchange policy, and COD refund procedures in full detail.

Limitation of Liability

To the fullest extent permitted by Pakistani law, Shaukat Mustard Oil Mills shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from:

Our total liability to any customer shall not exceed the value of the order placed by that customer.

Intellectual Property

All content on this website — including but not limited to text, product descriptions, images, logos, graphics, icons, and the overall design — is the exclusive intellectual property of Shaukat Mustard Oil Mills.

You may not reproduce, copy, distribute, modify, or use any content from this website for commercial purposes without prior written consent from us. Unauthorized use may result in legal action under Pakistani intellectual property and copyright law.

Governing Law

This Privacy Policy and Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes, claims, or controversies arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Nowshera, Khyber Pakhtunkhwa, Pakistan. By using our services, you irrevocably agree to submit to such jurisdiction.

Policy Updates

We may update this Privacy Policy and Terms & Conditions periodically to reflect changes in our business practices, legal requirements, or website features. All updates will be posted on this page with a revised effective date.

We encourage you to review this page regularly. Continued use of our website after any changes constitutes your acceptance of the updated terms. For significant changes, we may notify customers directly via email or SMS.